TOR of IT & PR Officer for LMFA

The Lao Microfinance Association (LMFA) is the national microfinance industry’s umbrella organization. It gathers microfinance practitioners and other relevant stakeholders that share the goal of the association which is to improve access to appropriate and affordable financial services for poor and unbanked people. The LMFA is currently looking for a qualified and reliable IT & PR Officer.

Position Title

IT & Public Relations Officer

Location

LMFA Office, Vientiane, Laos

Reports To

Executive Director

1. Overall Purpose

The IT & PR Officer is responsible for supporting and developing LMFA’s information technology and communication infrastructure as well as managing all public relations and communications activities. The position ensures effective, secure, and reliable IT systems for the association while also building and maintaining a positive public image of LMFA through proactive communications and PR strategies.

2. Key Duties and Responsibilities

Information Technology (IT)

• Manage and maintain computer and IT infrastructure (hardware, software, networks, website).
• Ensure data security, backup, and disaster recovery systems are in place.
• Troubleshoot technical issues and provide user support to staff.
• Plan, implement, and update IT policies and procedures.
• Liaise with vendors and external IT service providers when necessary.
• Develop and maintain the LMFA website and member portals, ensuring up-to-date information and functionality.

Public Relations (PR)

• Develop and execute PR strategies and campaigns to increase awareness and promote LMFA’s activities.
• Write, edit, and distribute press releases, news articles, social media posts, and newsletters.
• Build and maintain relationships with media, stakeholders, and the public.
• Act as spokesperson for LMFA at events, press conferences, and interviews.
• Organize and manage PR events, workshops, and media briefings.
• Monitor media coverage and report on public perception.
• Manage and update LMFA social media channels and digital communications.
• Prepare promotional materials, including brochures, presentations, and annual reports.

3. Qualifications and Experience

• Bachelor’s degree or higher in Information Technology, Communications, Public Relations, or a related field.
• At least 2–3 years of experience in IT support and/or public relations roles, preferably in a similar organization or NGO.
• Strong skills in IT systems administration (Windows, Office applications, website content management).
• Excellent written and verbal communication skills in Lao and English.
• Experience with social media management and digital communications best practices.
• Proficiency in graphic design and multimedia tools is an advantage.
• Strong organizational and time management skills.
• High level of integrity, professionalism, and ability to work independently or as part of a team.

4. Core Competencies

• Problem-solving and technical troubleshooting
• Creativity in communications and branding
• Interpersonal and relationship-building skills
• Adaptability to changing technologies and communication trends
• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines

5. Other Responsibilities

• Provide IT and communication training to staff as needed.
• Stay updated on industry trends in IT and PR.
• Perform other duties as assigned by management.

6. How to Apply

Interested candidates should submit a CV, cover letter, and relevant certificates to the LMFA office or designated email address before the announced deadline.

Interested candidates must submit the proposal to: Lao Microfinance Association (LMFA) by 4 August 2025 before 3pm, at Unit 14, Ban Amone Village, Hom23 (23/3), Saysettha District, Vientiane Capital, or email mfa@laomfa.org for more information please call: 020 9962 6456